We have many shipping and delivery options available for you to choose from, including:
- Free Local Pick Up from our Engadine store
- Flat Rate Shipping $9.95 to anywhere in Australia
- Free Local pick up by YOUR courier.
- Free Shipping* (promotional periods only)
Free Local Pick Up
- Pickup your order from our Endagine store during opening hours. Please check location and opening hours.
- Local pick up orders are available for pick up the next business day.
- You will be required to sign for your order, confirming you have picked it up.
- You must provide Photo ID with you and you must be the person named on the order or the personal advised as the party picking up the order (please specify this in your order comments section).
Flat Rate Shipping $9.95
- We use Fastway Couriers. Fastway Courier parcels rates include free insurance and are our preferred method for dispatch. All packages will be sent tracked and a tracking number can be provided upon request.
- We ship within 2 business days of receiving your order.
- Fastway delivers to most areas between 1-7 business days. Some areas can take around 10 working days (eg. WA) For approximate delivery times for your location, please see our National Delivery Estimates.
- All orders shipped with Fastway Couriers require a signature at the receiving end, unless you have given us “Authority to Leave”. To give ‘Authority to Leave” please give us clear instructions in the “ORDER NOTES” box at checkout, on where the goods can be safely left. However, we do recommend you do not give an “Authority to Leave” and fully inspect the goods before signing.
- Sydney Costume Shop, together with Fastway Couriers will accept no responsibility once the goods are delivered &/or signed for, for any loss or damage that may/or has occurred.
- Fastway Couriers does not delivery parcels to at PO Box Numbers or Parcel lockers.
- Fastway Couriers do not deliver on weekends and as such our deliveries are based upon working days. During busy periods such as Christmas it may take a day or two longer than estimated so please allow for this when ordering.
- A calling card will be left if someone is not at the address to take delivery. It is then the customer’s responsibility to call the courier, who will then make arrangements for a convenient re-delivery time.
- If a package is returned to us by Fastway Couriers through incorrect or insufficient delivery information being given to us by the customer (so we may label or pass the information on to the delivery company) or if delivery has been attempted and the customer has not responded to the card, then the cost to resend the package is at the customers expense. The package will not be resent until the extra postage charges have been paid. If a package is returned to us and the customer does not wish for us to resend the package then a refund will be given for the products ordered only, postage and handling charges (handling charge of $25) will not be refunded.
Free Local pick up by YOUR courier.
- You can also arrange your own courier pick up from our Engadine store -Please check location and opening hours.
- Please allow 24 hours from the time of ordering for pick up.
- Occasionally we may offer free shipping. This will be either automatically applied upon check out or a promotional code will be issued to redeem this special offer.